Skip to main content
Essal Access includes six built-in ticket types, but you can add your own to match your organization’s specific needs — each with a custom name, color, and optional description. Tickets list showing the variety of ticket types available

​
Default Ticket Types

The following types are available out of the box:

​
Adding a Custom Ticket Type

  1. Navigate to Tickets in the sidebar
  2. Click New Ticket (or + Issue Ticket) to open the Create Ticket modal
  3. In the Ticket Type section, click Manage types
  4. The Ticket Type Manager panel opens

​
In the Type Manager:

  1. Click Add (or the + button) to save the new type
  2. It immediately appears in the ticket type selector grid and is available for all future tickets

​
How Ticket Type IDs Work

The type’s internal id is automatically generated from the name — spaces are replaced with dashes and all characters are lowercased (e.g. “Gym Access” → gym-access). This ID is stored on every ticket issued with that type.

​
Deleting a Ticket Type

  1. Open Manage types from the Create Ticket modal
  2. Find the type to remove and click the delete (trash) icon next to it
  3. Confirm the deletion in the dialog
Note: Deleting a ticket type does not affect already-issued tickets. Existing tickets retain their type ID, but the type name and color will no longer resolve on the verification page — the ticket will show the raw type ID instead of the name. It is recommended to revoke or delete all tickets of a type before removing the type itself.

​
Where Ticket Types Are Stored

Custom ticket types are stored in your organization’s settings and are available to all administrators. Changes are applied immediately — any admin who opens the Create Ticket modal will see the updated type list.