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The Check-In Devices section in the admin panel gives you full visibility into all registered devices across your facility — and the ability to deactivate or permanently remove them. Check-In Devices list showing registered devices with status indicators and action menus

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The Device List

Each row in the device list shows:

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Device Actions

Click the three-dot menu (⋮) on any device row to access:

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Deactivate

Temporarily prevents the device from scanning. The device receives the deactivation signal on its next heartbeat (within 2 minutes) and is immediately locked with a Revoked lock screen. The operator cannot bypass this — they must sign out.
  • The device record is retained; no data is lost
  • You can reactivate the device at any time
  • Use this when: a device is lost, stolen, or temporarily taken out of service

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Reactivate

Re-enables a previously deactivated device. The device will resume scanning normally on its next heartbeat. The operator may need to tap Reconnect on the lock screen.

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Revoke

Permanently removes the device from your organization. The device is deleted from the system — it cannot be reactivated and must be re-registered from scratch if needed again.
  • A confirmation dialog is shown before deletion
  • All scan logs from the device remain in your Scan Logs history
  • Use this when: a device is permanently decommissioned, replaced, or the app has been reinstalled

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Registering a New Device

The top of the Check-In Devices page contains the registration tools:
  • Generate Code — creates a 6-character one-time code (valid for 15 minutes) that the operator enters during device setup
  • Send Setup Email — emails a no-expiry registration code and setup instructions to an operator
See the Registering a New Device article for a step-by-step walkthrough.

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Monitoring Device Health

The last seen timestamp tells you whether each device is actively sending heartbeats:
  • “Just now” or “Xm ago” (< 5 min) — device is online and operational
  • “Xm ago” (5+ min) — device may have lost connectivity; check the location
  • “Xh ago” or a date — device has been offline for an extended period; investigate
A device that has been offline for its configured maximum duration (default 24 hours) will show a lock screen to its operator and require a reconnection before scans can resume.