> ## Documentation Index
> Fetch the complete documentation index at: https://support.essal.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Contacting Support

> How to open a support ticket or get in touch with the Essal help desk.

If you have questions, run into issues, or need help with any of our products, our support team is here to assist.

## Contact Methods

* **Email Support**: You can email us directly at [support@essal.cloud](mailto:support@essal.cloud).
* **Admin Dashboard**: If you are logged into your organization's admin panel, you can click the **Help** or **Support** icon in the bottom corner to send us a direct message.

## Service Hours & Response Times

We provide support during standard business hours:

* **Hours**: Monday to Friday, 9:00 AM to 6:00 PM (CET)
* **Response Time**: We aim to respond to all standard support tickets within 24 hours. Critical security or system outages are monitored 24/7 and addressed immediately.