> ## Documentation Index
> Fetch the complete documentation index at: https://support.essal.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Verifying a Ticket via QR

{/* category: Tickets */}

Every ticket has a unique public verification link that can be opened or scanned by anyone — no login required. This is how security personnel or event organizers confirm that a ticket is genuine and currently valid.

***

## The Ticket Verification URL

Each ticket is accessible at:

```
https://idpage.link/ticket/{ticketId}
```

Where `{ticketId}` is a unique identifier in the format `TKT-A1B2C3D4E5`. This URL is permanent and always reflects the current status of the ticket.

***

## Copying the Ticket Link

To get the link for a specific ticket:

1. Navigate to **Tickets** in the admin panel
2. Find the ticket row
3. Click the **three-dot menu (⋮)**
4. Select **Copy Link**

The link is copied to your clipboard. You can share it via email, SMS, WhatsApp, or print it on a document. The link also contains an embedded QR code when the page is opened — this allows the recipient to present the page on their phone for scanning.

***

## What the Verification Page Shows

When someone opens a ticket link, they see a clean verification page with:

| Element               | Details                                                           |
| --------------------- | ----------------------------------------------------------------- |
| **Organization logo** | Pulled from your whitelabel settings                              |
| **Status badge**      | "Valid Ticket" / "Expiring Soon" / "Expired" / "Revoked"          |
| **Ticket title**      | The title entered when the ticket was issued                      |
| **Ticket type**       | Colored dot + type name (e.g. "● Meal")                           |
| **Description**       | Shown only if a description was entered                           |
| **Issued to**         | Employee's full name and department                               |
| **Valid until**       | The expiry date, or "Never expires" in green if no expiry was set |
| **Location**          | Shown only if a location was entered                              |
| **Ticket ID**         | Full ID in monospace format (e.g. `TKT-A1B2C3D4E5`)               |
| **Language selector** | Lets the viewer switch the page language                          |

***

## Status Colors on the Verification Page

The accent stripe at the top of the ticket card and the status badge change color based on the ticket's current status:

| Status         | Color                  | What it means                             |
| -------------- | ---------------------- | ----------------------------------------- |
| Valid (Active) | Your org's brand color | Ticket is valid — allow entry or access   |
| Expiring Soon  | Amber                  | Valid now but expires within 3 days       |
| Expired        | Amber                  | Validity window has passed — do not honor |
| Revoked        | Red                    | Manually cancelled — do not honor         |

***

## Language Support

The verification page automatically detects the viewer's browser language and displays content in the matched language. Supported languages:

* English
* Arabic (right-to-left layout)
* French
* Spanish
* German

A **language selector** at the bottom of the page allows manual switching.

***

## Ticket Not Found

If the link is opened with an invalid or deleted ticket ID, the page displays an error card with a red icon and a "Ticket not found" message. This can happen if the ticket was **deleted** from the admin panel. Revoked tickets still have a visible page — they show the Revoked status rather than a not-found error.

***

## Using the Check-In App to Verify Tickets

Ticket QR codes can also be scanned using the Essal Check-In App (scan.idpage.link) in the same way employee badges are scanned. The result card will display the ticket holder's name and access result. See the Check-In Devices section for setup instructions.