> ## Documentation Index > Fetch the complete documentation index at: https://support.essal.cloud/llms.txt > Use this file to discover all available pages before exploring further. # Ticket Status and Validity {/* category: Tickets */} Each ticket has a status that reflects its current validity. Statuses are automatically calculated from the ticket's expiry date and its stored state — no manual updates are required. Tickets list showing tickets with various statuses including active, expiring soon, and expired *** ## Status Overview | Status | Color | Meaning | | ----------------- | ----- | -------------------------------------------------------------- | | **Active** | Green | Ticket is valid and within its validity window | | **Expiring Soon** | Amber | Ticket is valid but expires within the next 3 days | | **Expired** | Gray | The validity window has passed — the ticket is no longer valid | | **Revoked** | Red | The ticket was manually cancelled by an administrator | *** ## Active A ticket is **Active** when: * Its stored status is `active`, **and** * Either it has no expiry date, or the current time is before the `valid until` date Active tickets are fully valid and the verification page will show an access confirmation in your organization's brand color. *** ## Expiring Soon A ticket is **Expiring Soon** when it is still active but its `valid until` date is **within 3 days** of today. This status helps administrators identify tickets that need to be renewed before they expire. The verification page shows an amber status badge for expiring-soon tickets. *** ## Expired A ticket is **Expired** when its `valid until` date has passed. Expiry is automatic — no admin action is required. * The ticket row in the admin list is shown with reduced opacity and a gray background * The verification page displays an **Expired** badge in amber * Expired tickets cannot be revoked (the Revoke action is hidden for them) > **Note:** Expiry is calculated client-side at display time. The stored ticket record keeps `status: "active"` in the database — only the displayed status changes to Expired. *** ## Revoked A ticket is **Revoked** when an administrator has manually cancelled it using the **Revoke** action. Revoking sets the ticket's stored status to `used`, which immediately invalidates it. * The verification page shows a **Revoked** badge in red * The `valid until` date is shown with a strikethrough * Revoked tickets cannot be revoked again **When to revoke:** * The employee no longer needs the pass before its expiry * The ticket was issued in error * The employee was terminated or suspended *** ## Tickets That Never Expire If a ticket was created with the **Ticket expires** checkbox unchecked, it has no `valid until` date. These tickets remain **Active** indefinitely until they are manually **Revoked** or **Deleted**. On the verification page, the validity field shows **"Never expires"** in green text. *** ## Filtering by Status In the **Tickets** list, use the status tab bar above the table to filter: * **All** — shows every ticket regardless of status * **Active** — only currently valid tickets (includes Expiring Soon) * **Expiring soon** — tickets that expire within 3 days * **Expired** — tickets whose validity window has passed