> ## Documentation Index
> Fetch the complete documentation index at: https://support.essal.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# Creating Custom Ticket Types

{/* category: Tickets */}

Essal Access includes six built-in ticket types, but you can add your own to match your organization's specific needs — each with a custom name, color, and optional description.

<img src="https://mintcdn.com/helpcenter/D7BNciBjPYi-5sHM/access/screenshots/tickets-list.png?fit=max&auto=format&n=D7BNciBjPYi-5sHM&q=85&s=3de5f2380ea50c0f395905a26b1375db" alt="Tickets list showing the variety of ticket types available" width="1440" height="900" data-path="access/screenshots/tickets-list.png" />

***

## Default Ticket Types

The following types are available out of the box:

| Type      | Color  |
| --------- | ------ |
| Access    | Blue   |
| Meal      | Green  |
| Event     | Purple |
| Parking   | Amber  |
| Transport | Cyan   |
| Voucher   | Pink   |

***

## Adding a Custom Ticket Type

1. Navigate to **Tickets** in the sidebar
2. Click **New Ticket** (or **+ Issue Ticket**) to open the Create Ticket modal
3. In the **Ticket Type** section, click **Manage types**
4. The Ticket Type Manager panel opens

### In the Type Manager:

| Field           | Required | Notes                                                            |
| --------------- | -------- | ---------------------------------------------------------------- |
| **Name**        | ✓        | The display name of the type (e.g. "Gym Access", "Library Card") |
| **Color**       | ✓        | Pick any color using the color picker (defaults to blue)         |
| **Description** | Optional | Internal note about when this type should be used                |

5. Click **Add** (or the **+** button) to save the new type
6. It immediately appears in the ticket type selector grid and is available for all future tickets

***

## How Ticket Type IDs Work

The type's internal `id` is automatically generated from the name — spaces are replaced with dashes and all characters are lowercased (e.g. "Gym Access" → `gym-access`). This ID is stored on every ticket issued with that type.

***

## Deleting a Ticket Type

1. Open **Manage types** from the Create Ticket modal
2. Find the type to remove and click the **delete** (trash) icon next to it
3. Confirm the deletion in the dialog

> **Note:** Deleting a ticket type does not affect already-issued tickets. Existing tickets retain their type ID, but the type name and color will no longer resolve on the verification page — the ticket will show the raw type ID instead of the name. It is recommended to revoke or delete all tickets of a type before removing the type itself.

***

## Where Ticket Types Are Stored

Custom ticket types are stored in your organization's settings and are available to all administrators. Changes are applied immediately — any admin who opens the Create Ticket modal will see the updated type list.