> ## Documentation Index > Fetch the complete documentation index at: https://support.essal.cloud/llms.txt > Use this file to discover all available pages before exploring further. # Creating a Ticket {/* category: Tickets */} Tickets can be issued to a single employee or to every active employee in a department at once. Create Ticket modal showing ticket type selection, recipient search, and validity settings *** ## Opening the Create Modal 1. Navigate to **Tickets** in the sidebar 2. Click the **New Ticket** (or **+ Issue Ticket**) button in the top-right corner 3. The **Create Ticket** modal opens *** ## Issuing to an Individual Employee The modal opens in **Individual** mode by default. ### Step 1 — Select Recipient * Type in the employee search field — results appear as a dropdown filtered to active employees only * Optionally use the **Filter by department** dropdown to narrow the search to a specific department * Click the employee's name in the dropdown to select them ### Step 2 — Select Ticket Type Choose the ticket type by clicking one of the type cards. Each card shows the type's color and name. The selected card is highlighted. ### Step 3 — Fill in Ticket Details | Field | Required | Notes | | ------------------- | ------------ | ---------------------------------------------------------------------- | | **Title** | ✓ | A short label for this specific ticket (e.g. "Q2 2026 Parking Pass") | | **Description** | Optional | Additional details shown on the verification page | | **Location** | Optional | Venue or area this ticket applies to | | **Ticket expires** | — | Checkbox (checked by default); uncheck for a ticket that never expires | | **Validity (days)** | ✓ if expires | Number of days from today the ticket is valid; defaults to 7 | ### Step 4 — Issue Click **Issue Ticket** to create the ticket. The modal closes and the ticket appears in the list. *** ## Issuing to an Entire Department (Bulk) Switch to the **Bulk** tab at the top of the modal. 1. Select a **department** from the dropdown — the number of active employees is shown (e.g. "Engineering (12)") 2. Fill in the ticket details (same fields as individual — title, type, validity, etc.) 3. Click **Issue to Department** 4. A confirmation dialog shows the number of tickets that will be created — confirm to proceed 5. One ticket with the same details is created for every active employee in the department simultaneously > **Note:** Employees with inactive, suspended, or terminated status are automatically excluded from bulk issue. *** ## Ticket Never Expires To issue a ticket with no expiry date, uncheck the **Ticket expires** checkbox. The validity field disappears and the ticket will remain active until manually revoked or deleted. The verification page will show **"Never expires"** in green. *** ## After Issuing Once issued, you can: * **Copy the ticket link** via the three-dot menu — share it with the employee so they can access it on their phone * **View the ticket** detail to confirm all fields are correct * **Revoke** the ticket immediately if it was issued in error