> ## Documentation Index
> Fetch the complete documentation index at: https://support.essal.cloud/llms.txt
> Use this file to discover all available pages before exploring further.

# What Are Tickets?

{/* category: Tickets */}

Tickets are digital passes you can issue to employees for a specific purpose and time period — such as an access pass, meal voucher, parking permit, or event admission. Each ticket generates a unique QR code link that can be scanned to verify its validity.

<img src="https://mintcdn.com/helpcenter/D7BNciBjPYi-5sHM/access/screenshots/tickets-list.png?fit=max&auto=format&n=D7BNciBjPYi-5sHM&q=85&s=3de5f2380ea50c0f395905a26b1375db" alt="Tickets list showing issued tickets with type, employee, status, and expiry information" width="1440" height="900" data-path="access/screenshots/tickets-list.png" />

***

## How Tickets Work

When you issue a ticket to an employee, Essal Access:

1. Creates a ticket record attached to the employee's profile with a unique ID (e.g. `TKT-A1B2C3D4E5`)
2. Generates a public verification link: `https://idpage.link/ticket/{ticketId}`
3. The employee (or an operator) can open or share that link to show the ticket's current status

No separate account or app is needed for the recipient — the link opens a public page showing the ticket details.

***

## Ticket Types

Every ticket belongs to a **ticket type** that defines its name and color. Essal Access comes with six built-in types:

| Type      | Color  | Typical use                   |
| --------- | ------ | ----------------------------- |
| Access    | Blue   | Building or area access pass  |
| Meal      | Green  | Cafeteria or meal voucher     |
| Event     | Purple | Event or conference admission |
| Parking   | Amber  | Parking permit                |
| Transport | Cyan   | Transportation pass           |
| Voucher   | Pink   | General-purpose voucher       |

You can also create your own custom ticket types with any name and color. See Creating Custom Ticket Types for details.

***

## What Makes Tickets Different from Guest Badges

|                     | Tickets                            | Guest Badges                            |
| ------------------- | ---------------------------------- | --------------------------------------- |
| Issued to           | **Employees** (existing records)   | **Guests** (no employee account needed) |
| Type system         | Fully customizable types           | Single type                             |
| Bulk issue          | Yes — entire department at once    | No                                      |
| Never-expire option | Yes                                | No                                      |
| Storage             | Attached to the employee's profile | Separate guest record                   |

***

## Viewing All Tickets

Navigate to **Tickets** in the sidebar to see all issued tickets across your organization. You can filter by ticket type, department, status, and search by employee name, ticket title, or location.